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I always try to be kind with difficult patients, and we usually have a good response, Alhamdulillah.

Communication with patients is achieved through respecting them, listening attentively, giving them sufficient time, and speaking to them in a moderate tone of voice.

I usually try to communicate well with the patients

Hello

agood example for good comunication and its resulr in solving problem

A few years ago, I had a patient’s daughter come into the consultation room visibly upset. Her father had been admitted for several days, and she felt the medical team was not giving her enough updates. She began speaking in an accusatory tone, interrupting frequently, and even raising her voice.

Instead of reacting defensively, I paused, maintained calm body language, and said, “I can see how worried you are about your father. Let’s take a few minutes to go through all your questions.” I listened without interrupting, repeated back her main concerns to show I understood, and then provided clear, simple updates about her father’s condition.

By the end of the conversation, her tone softened. She thanked me for listening and explained that her frustration came from fear, not anger. This encounter reminded me that most difficult interactions are rooted in emotion, not malice — and active listening is often the most powerful tool to resolve them.

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Thanku

Patient in ER , her situation required immediate admission for treatment but she wanted DAMA, advised her and explained the risks of taking such action and my concerns about her situation and possible complications, she was convinced and agreed to the plan

During my work in a rural hospital, a patient’s family became upset over delays in getting a CT scan. I calmly listened to their concerns, explained the resource limitations, and reassured them the patient was receiving proper care. Once they felt heard and informed, their frustration eased. It was a reminder of how empathy and clear communication can defuse tense situations.

The most common complaint that I face from my patients are the unavailability of certain medications. I try within my capabilities to explain the availability of alternatives and assure them that they will be informed if their medications become available

Good communication skills are essential to ensure success

By effective communication the patient understand his or her treatment for proper management and compliance, able to manage the effect and side effect of his treatment.

When you have a difficult patient just remember that behind every behavior there is a good intention that we don't see a lot so try to understand them and put yourself in their place so you can understand them more and be completely respectful with them with appreciation

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I faced a situation where a patient's family was upset about an unavailable medication. By listening calmly and explaining the alternatives with support from the medical team, they accepted the new treatment plan.

we had a neonate with complex congenital cyanotic heart disease incompatible with life, after sever sessions and multiple second opinion, they accepted the reality.

The key to dealing with any conflict or issue, is effective communication and active listening.

Dealing with an Angry Family Member

During one of my hospital shifts, a patient’s daughter became very upset because she felt we were not doing enough for her mother. She raised her voice and seemed unwilling to listen. Instead of responding defensively, I remained calm and listened carefully to her concerns. I acknowledged her fear and frustration, then explained the treatment plan in simple, clear language. I also involved the consultant to reassure her. After that, her attitude changed completely—she felt heard and respected. The communication helped build trust and reduce tension.

In case of conflict, the most important thing is to listen in order to understand the patient's concerns and to address them. Most of the time, it stems from a lack of communication.

An elderly came to the pharmacy angry for delay medications, I listened calmly and explained the issues and offered a temporary supply and contacted his doctor for approval the patient apologised and thanked me

With the load of the patients effective communication can be challenging

you should communicate in a simple clear honest way to meet pt expectation satisfaction and better outcomes and therapy plans

I listened empathetically to the family's concerns, provided clear and honest information, and maintained professionalism to de-escalate the situation. This approach fostered trust and eased their anxiety.

we faced neonate with syndrome with poor prognosis ,parents initially were in denial stage we used our communication skills and meeting with the parents , and finally they accepted what have been told

I recall one instance where a patient’s family was extremely upset about the perceived delay in treatment. The tension was high, and emotions were raw.

Rather than becoming defensive, I took a step back and focused on listening actively. I invited the family into a quiet space, acknowledged their concerns without interrupting, and validated their emotions by saying, “I can see this has been very stressful for you. Let’s talk about what’s been happening.” That simple gesture of empathy helped de-escalate the situation.

By effective communication the patient understand his or her treatment for proper management and compliance, able to manage the effect and side effect of his treatment.

Stay calm. Listen. Empathise. Provide solution based on client's preference and safety as top priorities.

A common example is when a family member insists of attending therapy session. I usually invite the person in and explain the process. Then, i asked them if there were anything they felt i needed to know about. Then i kindly excuse them out to finish the rest of the session with my patient.

I found the most effective way is to stay calm, and try to find out which way of communication works best with the person.

In simple and clear language, you can communicate well with the patien

I once dealt with a very anxious family member by first listening calmly to their concerns without interrupting. I acknowledged their emotions, then clearly explained the patient’s condition and treatment plan. By involving them in the discussion and offering regular updates, the situation became more cooperative. Empathy and clear communication made all the difference.

In simple and clear language, you can communicate well with the patient.

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Sometimes, I deal with difficult patients who try to go over the rules or push for priority. So what I used to do with them is tell them I truly want to help and understand their urgency, but at the same time, I can't skip the system to protect their rights and to provide their desired care or service effectively and in a timely manner. After that, I politely avoid eye contact to prevent further argument. Sometimes, I deal with difficult patients who try to go over the rules or push for priority. So what I used to do with them is tell them I truly want to help and understand their urgency, but at the same time, I can't skip the system to protect their rights and to provide their desired care or service effectively and in a timely manner. After that, I politely avoid eye contact to prevent further argument.

Explanation with clear simple words giving examples respecting patients concerns

Clear communication of the treatment plan in simple language improved patient compliance.

Understand the problem.
Empathise with the individual.
Manage your emotions.
Create a safe space for open communication.
Practise active listening.
Be proactive.
Watch your body language.
Figure out a solution.

A tough patient who is under the influence of hallucinogenic medication required going along with his hallucination to calm the situation down.

By effective communication the patient understand his or her treatment.

The way that any one of medical field can be successful is how they connect with everyone, including patients the must important human being to help and support. I have a difficult customer every day and the best way to deal is to clear and manage by calming them and giving the exact message that they need to get.

patient was confused about how to take their medication. I used simple language, showed them how to use it step by step.
Effective communication really important

using an effective communication while explaining the treatment plan for the patient with a simple language helped them to comply with the treatment

A doctor was treating a patient who was frustrated about the wait time in the clinic and started raising their voice, demanding immediate attention. Instead of reacting defensively, the doctor took a deep breath and acknowledged the patient's feelings by saying, “I understand how frustrating long wait times can be, and I appreciate your patience.” Then, the doctor explained that while the clinic strives to provide timely care, certain cases can sometimes take longer than expected.

By maintaining a calm and empathetic tone, the doctor redirected the conversation towards finding a solution, such as offering to reschedule if the patient preferred a shorter wait time.

By effective communication the patient understand his or her treatment for proper management and compliance, able to manage the effect and side effect of his treatment.

By effective communication the patient understand his or her treatment for proper management and compliance, able to manage the effect and side effect of his treatment.

effective communication .calm and understandable

By effective communication the patient understand his or her treatment.

I once had a family member who was very upset about a patient's condition and kept asking the same questions repeatedly. I calmly acknowledged their concerns, saying, "I understand how difficult this is for you." I explained the situation clearly and patiently, avoiding medical jargon. By staying empathetic and providing regular updates, I helped ease their anxiety and build trust in the care process.

A father of a adolescent girl was refusing to transfer his girl from the isolation room to a normal bed after the viral panel showed negative result , and he was concerned that if we transfer his daughter she will get viral infection, so we had a long time communication about the benefits, risks , and that we need the isolation room for pending cases in the ER department and finally after a long discussion he agreed to let the team transfer the pt

Effective communication plays a crucial role in positively influencing a patient's acceptance of the treatment plan. When done professionally, it builds trust, clarifies expectations, and enhances patient cooperation, ultimately leading to better health outcomes.

By effective communication the patient understand his or her treatment for proper management and compliance, able to manage the effect and side effect of his treatment.

A patient was confused about how to take their medication. I used simple language, showed them how to use it step by step.
Effective communication really important

By effective communication the patient understand his or her treatment for proper management and compliance, able to manage the effect and side effect of his treatment.