Managing difficult patients or family members is a part of medical practice. Demonstrating understanding and effective communication are essential.
Share with us one of your stories and how did you deal with difficult patients or family members in a proper way?
I found the most effective way is to stay calm, and try to find out which way of communication works best with the person.
In simple and clear language, you can communicate well with the patien
I once dealt with a very anxious family member by first listening calmly to their concerns without interrupting. I acknowledged their emotions, then clearly explained the patient’s condition and treatment plan. By involving them in the discussion and offering regular updates, the situation became more cooperative. Empathy and clear communication made all the difference.
In simple and clear language, you can communicate well with the patient.
=
Sometimes, I deal with difficult patients who try to go over the rules or push for priority. So what I used to do with them is tell them I truly want to help and understand their urgency, but at the same time, I can't skip the system to protect their rights and to provide their desired care or service effectively and in a timely manner. After that, I politely avoid eye contact to prevent further argument. Sometimes, I deal with difficult patients who try to go over the rules or push for priority. So what I used to do with them is tell them I truly want to help and understand their urgency, but at the same time, I can't skip the system to protect their rights and to provide their desired care or service effectively and in a timely manner. After that, I politely avoid eye contact to prevent further argument.
Explanation with clear simple words giving examples respecting patients concerns
Clear communication of the treatment plan in simple language improved patient compliance.
Understand the problem.
Empathise with the individual.
Manage your emotions.
Create a safe space for open communication.
Practise active listening.
Be proactive.
Watch your body language.
Figure out a solution.
A tough patient who is under the influence of hallucinogenic medication required going along with his hallucination to calm the situation down.
By effective communication the patient understand his or her treatment.
The way that any one of medical field can be successful is how they connect with everyone, including patients the must important human being to help and support. I have a difficult customer every day and the best way to deal is to clear and manage by calming them and giving the exact message that they need to get.
patient was confused about how to take their medication. I used simple language, showed them how to use it step by step.
Effective communication really important
using an effective communication while explaining the treatment plan for the patient with a simple language helped them to comply with the treatment
A doctor was treating a patient who was frustrated about the wait time in the clinic and started raising their voice, demanding immediate attention. Instead of reacting defensively, the doctor took a deep breath and acknowledged the patient's feelings by saying, “I understand how frustrating long wait times can be, and I appreciate your patience.” Then, the doctor explained that while the clinic strives to provide timely care, certain cases can sometimes take longer than expected.
By maintaining a calm and empathetic tone, the doctor redirected the conversation towards finding a solution, such as offering to reschedule if the patient preferred a shorter wait time.
By effective communication the patient understand his or her treatment for proper management and compliance, able to manage the effect and side effect of his treatment.
By effective communication the patient understand his or her treatment for proper management and compliance, able to manage the effect and side effect of his treatment.
effective communication .calm and understandable
By effective communication the patient understand his or her treatment.
I once had a family member who was very upset about a patient's condition and kept asking the same questions repeatedly. I calmly acknowledged their concerns, saying, "I understand how difficult this is for you." I explained the situation clearly and patiently, avoiding medical jargon. By staying empathetic and providing regular updates, I helped ease their anxiety and build trust in the care process.
A father of a adolescent girl was refusing to transfer his girl from the isolation room to a normal bed after the viral panel showed negative result , and he was concerned that if we transfer his daughter she will get viral infection, so we had a long time communication about the benefits, risks , and that we need the isolation room for pending cases in the ER department and finally after a long discussion he agreed to let the team transfer the pt
Effective communication plays a crucial role in positively influencing a patient's acceptance of the treatment plan. When done professionally, it builds trust, clarifies expectations, and enhances patient cooperation, ultimately leading to better health outcomes.
By effective communication the patient understand his or her treatment for proper management and compliance, able to manage the effect and side effect of his treatment.
A patient was confused about how to take their medication. I used simple language, showed them how to use it step by step.
Effective communication really important
By effective communication the patient understand his or her treatment for proper management and compliance, able to manage the effect and side effect of his treatment.
A common example is when a family member insists of attending therapy session. I usually invite the person in and explain the process. Then, i asked them if there were anything they felt i needed to know about. Then i kindly excuse them out to finish the rest of the session with my patient.