Communication Skills Course

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Posted By VMA at 26 Feb 2025 04:26 PM

Managing difficult patients or family members is a part of medical practice. Demonstrating understanding and effective communication are essential.
Share with us one of your stories and how did you deal with difficult patients or family members in a proper way?

Comments

Noor Habib
24 May 2025 07:06 PM

A common example is when a family member insists of attending therapy session. I usually invite the person in and explain the process. Then, i asked them if there were anything they felt i needed to know about. Then i kindly excuse them out to finish the rest of the session with my patient.

abdulrahman tariq alkhowater
23 May 2025 12:56 AM

I found the most effective way is to stay calm, and try to find out which way of communication works best with the person.

alaa hamdy azzam
22 May 2025 07:51 PM

In simple and clear language, you can communicate well with the patien

Nouf sahel Alharbi
21 May 2025 08:22 PM

I once dealt with a very anxious family member by first listening calmly to their concerns without interrupting. I acknowledged their emotions, then clearly explained the patient’s condition and treatment plan. By involving them in the discussion and offering regular updates, the situation became more cooperative. Empathy and clear communication made all the difference.

Zeinab Osman Mohamed Khalifa
20 May 2025 07:02 PM

In simple and clear language, you can communicate well with the patient.

Faisal Alamer
20 May 2025 12:51 PM

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Raghad Abdullah
20 May 2025 12:05 AM

Sometimes, I deal with difficult patients who try to go over the rules or push for priority. So what I used to do with them is tell them I truly want to help and understand their urgency, but at the same time, I can't skip the system to protect their rights and to provide their desired care or service effectively and in a timely manner. After that, I politely avoid eye contact to prevent further argument. Sometimes, I deal with difficult patients who try to go over the rules or push for priority. So what I used to do with them is tell them I truly want to help and understand their urgency, but at the same time, I can't skip the system to protect their rights and to provide their desired care or service effectively and in a timely manner. After that, I politely avoid eye contact to prevent further argument.

SHEREEN FAWZY HAFEZ IBRAHIM
19 May 2025 08:07 AM

Explanation with clear simple words giving examples respecting patients concerns

Amin A. Marghalani
17 May 2025 11:43 PM

Clear communication of the treatment plan in simple language improved patient compliance.

Bander dowahi Alanazi
13 May 2025 07:52 AM

Understand the problem.
Empathise with the individual.
Manage your emotions.
Create a safe space for open communication.
Practise active listening.
Be proactive.
Watch your body language.
Figure out a solution.

Yasser Aljehani
10 May 2025 07:08 PM

A tough patient who is under the influence of hallucinogenic medication required going along with his hallucination to calm the situation down.

Aqilah yahya majhali
10 May 2025 03:17 PM

By effective communication the patient understand his or her treatment.

Omnia Mohammad aljehani
06 May 2025 03:48 PM

The way that any one of medical field can be successful is how they connect with everyone, including patients the must important human being to help and support. I have a difficult customer every day and the best way to deal is to clear and manage by calming them and giving the exact message that they need to get.

fawaz abdullah alghamdi
05 May 2025 12:56 PM

patient was confused about how to take their medication. I used simple language, showed them how to use it step by step.
Effective communication really important

Heyam Humood AlKhalaf
27 Apr 2025 02:51 PM

using an effective communication while explaining the treatment plan for the patient with a simple language helped them to comply with the treatment

Rakan Turki Alotaibi
26 Apr 2025 01:55 AM

A doctor was treating a patient who was frustrated about the wait time in the clinic and started raising their voice, demanding immediate attention. Instead of reacting defensively, the doctor took a deep breath and acknowledged the patient's feelings by saying, “I understand how frustrating long wait times can be, and I appreciate your patience.” Then, the doctor explained that while the clinic strives to provide timely care, certain cases can sometimes take longer than expected.

By maintaining a calm and empathetic tone, the doctor redirected the conversation towards finding a solution, such as offering to reschedule if the patient preferred a shorter wait time.

Yousef Mohammed Saeedi
25 Apr 2025 02:10 PM

By effective communication the patient understand his or her treatment for proper management and compliance, able to manage the effect and side effect of his treatment.

Feras Sulaiman Juraybi
24 Apr 2025 09:46 PM

By effective communication the patient understand his or her treatment for proper management and compliance, able to manage the effect and side effect of his treatment.

MOHAMMED AKBAR
24 Apr 2025 11:36 AM

effective communication .calm and understandable

Nawar Ammar Alshakhs
23 Apr 2025 11:28 AM

By effective communication the patient understand his or her treatment.

Zahraa Hussain Aljeshi
23 Apr 2025 01:44 AM

I once had a family member who was very upset about a patient's condition and kept asking the same questions repeatedly. I calmly acknowledged their concerns, saying, "I understand how difficult this is for you." I explained the situation clearly and patiently, avoiding medical jargon. By staying empathetic and providing regular updates, I helped ease their anxiety and build trust in the care process.

Hisham Sami silsilah
22 Apr 2025 10:59 PM

A father of a adolescent girl was refusing to transfer his girl from the isolation room to a normal bed after the viral panel showed negative result , and he was concerned that if we transfer his daughter she will get viral infection, so we had a long time communication about the benefits, risks , and that we need the isolation room for pending cases in the ER department and finally after a long discussion he agreed to let the team transfer the pt

Ruba Hashim Alabdulmohsen
22 Apr 2025 10:44 PM

Effective communication plays a crucial role in positively influencing a patient's acceptance of the treatment plan. When done professionally, it builds trust, clarifies expectations, and enhances patient cooperation, ultimately leading to better health outcomes.

Hussam Hassan Asiri
22 Apr 2025 10:31 PM

By effective communication the patient understand his or her treatment for proper management and compliance, able to manage the effect and side effect of his treatment.

Nuha Salem alfawaz
21 Apr 2025 09:23 PM

A patient was confused about how to take their medication. I used simple language, showed them how to use it step by step.
Effective communication really important

verna gloria
21 Apr 2025 08:06 AM

By effective communication the patient understand his or her treatment for proper management and compliance, able to manage the effect and side effect of his treatment.