Conflict Management and Resolution for Healthcare Professionals


Workplace conflict is inevitable and unavoidable especially in healthcare. Unmanaged or unresolved conflicts frequently become very detrimental to teams, organizations, and may even reach the patient. Conflicts impact the productivity, safety, and quality of care when not addressed. On the other hand, with proper and skillful approach, conflicts can be transformed into an opportunity. Join this course to build your capacity in competent and evidence-based conflict management.


By the end of the course, learners will be able to:
1. Identify types of conflict and common sources of conflict in the workplace
2. Identify the difference between task conflicts, resource conflicts, and personality conflicts
3. Identify the stages of conflict
4. Describe five approaches to managing conflict.
5. Recognize the CRIP model applied to conflict management
6. Discover your own personal conflict management style using self assessment
7. Identify communication techniques useful for conflict de-escalation
8. Practice conflict resolution approach through a case study

Main theme

This training course will comprise the following training methods:
Lecture power point presentation
Self assessment
Case and Video Vignette
Test your knowledge questions
Poll Questions

This Course For :

All Healthcare Providers


Course Fee

Full Course

200 SR
VAT Included
See Registration Policies, Cancellations & Refunds

Contact Information

Organization : Virtual Medical Academy
Phone : 920008161
Email : [email protected]

200 SR
    VAT Included

  • 06 Aug 2023    To    06 Aug 2023
  • 06:00 PM  To  10:20 PM
  • Certificate Available
  • SCFHS 4 CME hours
  • Online
  • 87
  Add to Calendar 08/06/2023 06:00 PM 08/06/2023 10:20 PM Asia/ Riyadh Conflict Management and Resolution for Healthcare Professionals Conflict Management and Resolution for Healthcare Professionals