This presentation will explore the evolution of the patient experience concept and its drivers in healthcare guide by evidenced based models. it will also include insights from the practice for examples of successful implementation to support organizational transformation.
1. Examine the core drivers of Patient experience in healthcare
2. Compare and contrast evidence based patient experience frameworks ( IHI and The Beryl Institute)
3. Explore why patient experience matters in organizational transformation / effectiveness
4. Discuss practice examples of successful patient/person centered initiatives.
Mental simulation models to represent frameworks