Quality Management and Key Performance Indicators

Introduction

Take This Course

Key Performance Measures (KPIs) are a vital part of the quality management system, enabling assessment of improvement efforts. KPIs can identify gaps between actual and targeted performance, and measure organizational effectiveness and efficiency.

Our upcoming course provides a review of the quality management cycle, followed by a focused exploration of KPIs in quality improvement. You will gain the skills to create insightful KPIs and track the success of your strategies, programs, projects, and services.

Objectives

By the end of the event, learners will be able to:
• Describe the cycle of quality management in healthcare.
• Clarify the concepts and purpose of using key performance indicators.
• Explain the best practice in key performance indicators selection according to organization needs.
• Clarify the differences between structure, process, and outcome performance measures.
• Recognize proper data sources used for the data gathering process.
• Describe the role of performance targets and identify techniques for performance expectations
• Recognize the performance gap between actual and desired performance expectations.

Main theme

Interactive session extending two days with expert in the field to covering the learning objectives, the participants able to ask their question to speakers directly throw the virtual classroom

VAT Included
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