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Dr. Ashraf Salah Metwally Abd Alla

Posted By Ashraf Salah Metwally Abd Alla at 24 Sep 2023 06:46 PM

From my point of view, dealing with difficult patients and their members needs some patience & wisdom. firstly, I will put some ground rules, such as: be calm and don't loud your voice to allow me to understand you, then listen to him carefully, thank him for being aware of his complaint, acknowledge any positive change, and try to solve his problem as possible