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A situation with a difficult patient

Posted By Ghada Bin Muhareb at 22 Oct 2023 02:26 AM

I faced a situation with a difficult patient, she attended for a lab test and she wanted to do it under the insurance but it she has no prescription to have the claim approved so she was yelling until I escalated the issue to the manager then my manager discussed and explained the requirements from the insurance company then simply the patient left .