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Q8: Which component of Goleman’s EQ model do you feel is your strongest? Which one would you like to develop further?
My strongest component of Goleman’s EQ model is empathy. I naturally tune in to how others are feeling and try to understand their perspectives, which helps build trust and strengthen team relationships. However, the area I’d like to develop further is self-regulation. In high-pressure situations, I sometimes respond too quickly or internalize stress. By improving my ability to pause, reflect, and manage my emotional reactions, I can enhance both my leadership effectiveness and my resilience.

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Q9: Reflect on a recent leadership challenge. How could a better understanding of your emotions and the emotions of others have improved the outcome?
In a recent leadership challenge, I had to address a conflict between two team members during a busy shift. I was feeling overwhelmed and unintentionally came across as dismissive, which escalated tension rather than resolving it. In hindsight, if I had taken a moment to recognize and manage my own stress—and empathized more with the emotional states of the team—I could have approached the situation with more patience and openness. A better understanding of everyone’s emotional needs would have helped de-escalate the conflict and promote a more collaborative resolution.