Communication Skills Course

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Share your story

Posted By VMA at 01 Sep 2024 03:03 PM

Managing difficult patients or family members is a part of medical practice. Demonstrating understanding and effective communication are essential.
Share with us one of your stories and how did you deal with difficult patients or family members in a proper way?

Comments

Raghad Alturki
22 Oct 2024 09:12 AM

During my work in pediatric I encountered a mother who refused to start inhaled corticosteroids for her child, as I tried to address her concerns it turns out she had wrong information about the medication so after explanation she agreed to start the medication.

Nada Mohammad Omar
16 Oct 2024 11:19 PM

During my work I encountered a father who refused to start inhaled corticosteroids for his child, as I tried to address his concerns it turns out he had wrong information about the medication so after explanation she agreed to start the medication.

Nouf Alhumaidhi
10 Oct 2024 10:07 PM

I encountered a mother upset about delays in her child's discharge. I calmly explained that the physician was finalizing the discharge report and waiting for medications. Once she understood these steps were essential for her child's safety, her frustration eased, and she agreed to wait until everything was completed.

Shawq abdulaziz alshowaier
09 Oct 2024 10:56 AM

I encountered a patient who was angry about a long wait time. I approached them calmly, acknowledged their frustration, and apologized for the delay. I explained the reasons for the wait and offered them updates during the process. By the end of our conversation, the patient felt more at ease and ap

Shahad Ahmed Alsharif
08 Oct 2024 09:19 PM

Once day I have difficulties w my patient’s family he came w anger from beginning when I told him his child doing fine and he need only paracetamol for his condition he start shouting and told I’m not a doctor but I explained to him hid child disease and dose actual his baby condition and management plan he understands