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A story

Posted By Renad khalid Althomali at 04 Oct 2024 03:25 PM

My name is Renad, and I am a pediatric resident. One day, I encountered a situation with a family whose child was hospitalized for an extended period. The parents were stressed and upset, often expressing frustration with the delays in care and the lack of updates. Initially, it was challenging to calm the situation because their concerns were valid, but their anger was directed at the medical team.

I took the time to sit with them and listen to their worries. I acknowledged their emotions and reassured them that their concerns were important to us. By explaining the treatment plan in simple terms and keeping them informed about the progress, I noticed their anxiety lessen, and they began to trust us more. Open, empathetic communication made a significant difference in the relationship.