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Posted By Shawq abdulaziz alshowaier at 08 Oct 2024 11:22 PM

I encountered a patient who was angry about a long wait time. I approached them calmly, acknowledged their frustration, and apologized for the delay. I explained the reasons for the wait and offered them updates during the process. By the end of our conversation, the patient felt more at ease and appreciated the communication, which helped improve their overall experience.