Community

The communication between the employee and the patient in the video reflects a highly effective and patient-centered approach, even without verbal audio.

1. Active Listening

The employee demonstrated active listening by giving the patient full attention, maintaining consistent eye contact, and avoiding distractions. These behaviors conveyed respect and genuine interest in the patient’s concerns.

2. Positive Non-Verbal Communication

Since the video had no audio, non-verbal cues played a crucial role. The employee’s body language, facial expressions, and posture showed openness, understanding, and empathy. These signals helped create a safe and trusting environment.

3. Emotional Validation and Empathy

The employee appeared to acknowledge the patient’s emotions, making the patient feel understood and valued. This emotional validation reduced anxiety and strengthened the human connection.

4. Trust Building

The patient’s response—hugging the employee and expressing visible happiness—indicates a high level of trust. This suggests that the patient felt heard, respected, and emotionally supported.

5. Impact on Patient Experience

The interaction resulted in a positive outcome, where the patient felt empowered and reassured. Walking together while holding hands symbolized partnership, support, and continuity of care.

The communication was highly effective and exemplary. It highlights how empathy, active listening, and strong non-verbal communication can significantly enhance patient satisfaction and trust, even in the absence of spoken words.

المسؤول يتمتع بمهارة عالية بالتعامل مع المريض كالانصات والتعاطف والتفهم والمساعدة والدعم موقف رائع ومشرّف

مهارات الموظف رائعة في فن التواصل واستيعاب شكوى قريب المريض وامتصاص غضبه

المسؤول يتمتع بمهارة عالية بالتعامل مع المريض كالانصات والتعاطف والتفهم والمساعدة والدعم موقف رائع ومشرّف

تواصل ممتاز واستحاب لطلب النريض

موقف جميل يدل على اهتمام الموظف بطلب المريض

كان تواصل جدا ممتاز حيث ان الموظف استجاب لطلب المريض بالاشاره إلى عينيه وفرح المريض وقام ب احتضان الموظف